To access certain areas of the Avanquest.com website (especially to download or to buy), you will first be asked to complete a form to either download a trial version, a free software title, or to create an account before buying any of our products.
During registration, you may be required to provide your contact information, such as your name, email address, postal address, payment information and to choose a password. Your email addresse is your username. We send all new registered visitors and clients a welcoming email to verify their password and username. It’s very important that you submit a working email address because that that is where we’ll send your purchase confirmation, download links, activation keys, support and product notices. When an email address is not working, the associated password might be deactivated by Avanquest.
When buying a product on the site, you will be asked for your contact details and billing and shipping information. This data will be used to process the order, to get the payment through the credit card verification process, and to ship the item(s) you ordered. If there is a problem with the order, an Avanquest representative may contact you by email, phone, fax or mail. A confirmation email is sent for each purchase to the address you give us - so if you have a few addresses take a moment to remember which one you give us.
When downloading a trial version or a free software program, you will be asked for contact information, including your email address. You will receive email messages related to this transaction such as to provide you with download links, activation keys, support notices and upgrades for the software.
From time to time, we request information from Avanquest.com users via surveys or contests. Participation in these surveys or contests is completely voluntary. This information is mainly used to better understand our audience and to send prizes to the winners when needed. Should the results of a contest or a survey be published, no personal information will be divulged without the explicit consent of the winners.
To use our “Send to a friend” services, you are requested to provide additional names and email addresses. For these “Send to a friend” services, Avanquest.com sends an email on your behalf containing links to the information you have selected on the Avanquest.com website – and only in that specific context. None of these email addresses are reused later, unless their owner subscribes by themselves to our services. What we do with it
When submitting your email address, you are given the opportunity to "opt-in" to the Avanquest newsletter. By opting to receive this communication, Avanquest will send you regular emails containing relevant product and service information, new product and upgrade information, and any special offers that we think may be relevant to you.
If at any time you wish to opt-out from these communications, please follow the unsubscribe link contained in the emails, or email us with your request to be removed from our mailing list. When you officially “unsubscribe” through our links or site we commit to remove the email address from our mailing lists as soon as possible, and usually before the next mailing. From that point you will no longer receive our newsletters or special offers. However, please take note that if you purchased software or downloaded trial versions in the past or if you decide to purchase or download a trial version again after you’ve unsubscribed, we may still send you service emails directly related to these transactions, such as order confirmations, product notices, expiry notifications, bug fix notifications, security alerts, compatibility notifications, or enhancements.
Avanquest Software is the sole owner of information collected on its websites. We will not sell, disclose, or rent this information to others except if required to by contract or through a legal proceeding or law. We may share aggregated information with our partners and advertisers. However, this information is not linked to any personally identifiable information. Avanquest carefully review the privacy policies of partners, affiliates and subsidiaries to ensure that they reflect the same attention and commitment to privacy as Avanquest.com
The Avanquest website does not collect any personal information from cookies. They are used to make the login process easier for our users, to allow the website to track which products you have added to your basket and your preferred country, language and currency, and to track broad user movements for statistical purposes.
If you need to correct or update your personal information
We provide a way to correct or update user personal data from our records should information change. If you no longer want to be on our mailing list, see our opt-out process above.
A delay of a few days applies to corrections and updates of personal information as Avanquest attempts to verify the identity of a user requesting such changes to their information before they are made.
To correct or update personal information, send an email to our Customer Service Department or send a letter to:
Avanquest Software - Customer Service
1259 El Camino Real, PMB 167,
Menlo Park, CA 94025-4227 - USA